Terms and Conditions of Sale
(last updated: July 2026)
Article 1: Purpose
The following general terms and conditions of sale detail the rights and obligations of YOU&MILK and its customer in connection with the sale of the following goods: nursing clothes, nursing accessories, baby/children’s clothing and accessories, and men’s clothing.
Any service performed by YOU&MILK therefore implies the buyer’s unconditional acceptance of these general terms and conditions of sale.
Article 2: Prices
The prices shown on the product pages in the online catalog are in euros (€), inclusive of all taxes (VAT), taking into account the VAT rate applicable on the date the order is placed. Any change in the VAT rate may be reflected in the price of the products.
YOU&MILK reserves the right to change its prices at any time; however, the price listed in the catalog on the day the order is placed will be the only price applicable to the buyer. The prices shown do not include delivery costs, which are charged in addition to the price of the products purchased, depending on the total order amount
Article 3: Discounts and rebates
The prices offered include any discounts and rebates that YOU&MILK may grant based on its results or the buyer’s assumption of certain services.
Article 4: Discount
No discount will be granted for early payment.
Article 5: Payment terms and order changes
Orders must be paid by bank payment/transfer to the account of You&Milk, the details of which are provided to the Customer.
When placing the order, the buyer must pay 100% of the total invoice amount, thereby triggering delivery of the goods.
If the Customer cancels the order and this results in a refund, and if the order was paid for via PayPal and/or bank cards, the amount of fees incurred by You&Milk will be deducted from the refund.
When using Alma installment payments:
The loan is granted by Alma, a company with share capital of €316,226.83, registered with the Nanterre Trade and Companies Register under number 839 100 757, authorized by the ACPR under No. 90789 - Contact: support@getalma.eu. You&Milk is a credit intermediary in accordance with the provisions of Article R.519-2, 1° of the Monetary and Financial Code. You&Milk distributes advertisements sent by Alma relating to the granting of credit by Alma.
The Alma financial service is available to customers only in the following countries: Austria, Belgium, Germany, Spain, France, Ireland, Italy, Luxembourg, the Netherlands, and Portugal.
Article 6: Returns & Exchanges
6.1: Deadlines and eligibility
Under Article L221-18 of the French Consumer Code, the Buyer has fourteen (14) business days from delivery of the order to exercise their right of withdrawal and submit a return request to the Seller, either for an exchange or a refund, excluding return shipping costs.
Items must be unworn, unwashed and unstained, and have their original tags attached.
We now use the Rever platform to simplify returns.
Click here or below to start your return request: https://returns.itsrever.com/youandmilk
You can choose between:
-An exchange at no charge
-A refund (to the original payment method, less return shipping costs, or in the form of a bonus gift card)
Simply enter your order number, email address, and the items concerned.
6.2 Exceptions
Please note that garments with minor defects (and sold at a preferential price), prototypes, or items used for photo shoots, when offered for sale via social media or on the website, cannot be exchanged or refunded
Items purchased in the “Last Chance” section or “Archives” (whether purchased initially or as part of an exchange) cannot be exchanged or refunded. Store credit valid for six (6) months on the website will be issued.
Please note that store credit issued on the website cannot be split and must be used in a single transaction (any remaining balance will not be refunded to the Customer)
Box:
Any product included in a box is not eligible for a refund. Therefore, if the Customer purchases a box containing two (or more) items and returns only one of the items in the box, store credit valid for six (6) months on the website will be issued for the amount of the returned item.
Once the exchange or refund request has been approved by the team You & Milk by email to the Buyer, who then has a period of seven (7) business days from the date the email is sent by You & Milk to return the garment(s) concerned; otherwise, the refund or exchange cannot be accepted.
- For the year-end holiday period, purchases made from December 12 each year are granted an additional period, provided the return shipment is received by You & Milk no later than January 6 of the following year.
For example: for an exchange request made on December 26 concerning a purchase made on the previous December 16, the returned item must be received no later than January 6 of the following year under the extended return period for the year-end holidays; otherwise, the refund or exchange cannot be accepted.
- For the summer holiday period, purchases made from August 1 each year are granted an additional period, provided the return shipment is received by You & Milk no later than September 6.
For example: for an exchange request made on August 5 concerning a purchase made on the previous August 2, the returned item must be received no later than September 6 under the extended return period for summer holidays; otherwise, the refund or exchange cannot be accepted.
6.3 Additional costs
For exchange requests, from the second exchange initiated by the customer onward, a flat fee of €5.90 will be charged for each new shipment following that second exchange request.
If an item is returned in a wrinkled condition that prevents it from being resold, a flat fee of ten euros per item will be deducted from the refund or credit.
In the event of a return For a full order refund, if the order qualified for free shipping, the shipping costs will be deducted from the refund. These costs will be charged at a flat rate reduced by €5.00.
Shipments sent by You&Milk for exchanges requested by the Customer will always be sent to a pickup point (Mondial Relay and Shop2shop).
6.4 Specific cases involving customs fees
In the event of a return/exchange of one or more products from countries subject to customs duties, You & Milk reserves the right to refuse a parcel sent for a return or exchange if, when sending the parcel and completing the customs information, the customer did not declare that it contained merchandise being returned or exchanged.
Indeed, if the customer has not provided this information, customs duties will be incorrectly charged to You & Milk therefore reserves the right to refuse the parcel if the above conditions are not met.
Accordingly, if a customer residing in a country outside the European Union requests a refund and fails to follow the return procedure for the products concerned (the procedure is set out in the email the customer receives about returning the relevant product(s)), the amount of customs duties paid by You & Milk due to the customer's failure to follow that procedure will be deducted from the refund issued to the customer.
For customers residing outside Europe, if the customer refuses to pay customs duties, resulting in the parcel being returned to the sender, a credit valid for six months for the amount of the order will be issued, less the return shipping costs incurred by You&Milk.
6.5 Miscellaneous
If a customer makes a purchase that earns them loyalty points, uses those points to get a voucher for their next order, and then requests a refund for the original purchase that earned them those points, the refund amount will logically be adjusted to account for this benefit.
All information about the exchange and refund procedures can be found in the FAQ section, available via this link https://www.youandmilk.com/faq
Article 7: Late payment
In the event of total or partial failure to pay for goods delivered on the date of receipt, the buyer must pay the company You & Milk a late payment penalty equal to three times the statutory interest rate.
The statutory interest rate applied is the rate in effect on the date the goods are delivered.
Since January 1, 2015, the statutory interest rate has been revised every six months (Ordinance No. 2014-947 of August 20, 2014).
This penalty is calculated on the tax-inclusive amount remaining due and accrues from the payment due date without any prior formal notice being required.
In addition to late payment charges, any amount, including the deposit, not paid by its due date will automatically incur a fixed €40 charge for collection costs.
Articles 441-6, paragraph I, section 12, and D. 441-5 of the French Commercial Code.
Article 8: Termination clause
If, within fifteen days of the "Late payment" clause taking effect, the buyer has not paid the outstanding amounts, the sale shall be terminated automatically and may entitle the company to damages. You & Milk.
Article 9: Retention of title clause
YOU&MILK retains ownership of the goods sold until the price has been paid in full, including principal and ancillary amounts. Accordingly, if the buyer becomes subject to receivership or liquidation proceedings, the company You & Milk reserves the right to reclaim, as part of collective insolvency proceedings, goods sold but remaining unpaid for.
Article 10: Intellectual Property
All elements of the website www.youandmilk.com are and remain the exclusive intellectual property of the company You & Milk. No one is authorized to reproduce, exploit, or use in any way, even partially, any elements of the website, whether in the form of photographs, logos, visuals, or text.
Article 11: Personal data
The company You & Milk undertakes to keep confidential the information provided by the buyer that it may need to transmit in order to use certain services. Any information concerning the buyer is subject to the provisions of Law No. 78-17 of January 6, 1978. Accordingly, users have the right to access, modify, and delete information concerning them. They may make such a request at any time by writing to the following address:
YOU&MILK - DEPEYRE
32 rue de Paris - 92100 Boulogne-Billancourt - France
Article 12: Delivery
12.1 General provisions
Delivery is made to the address specified by the buyer on the order form.
The delivery time stated when the order is placed is provided for information purposes only and is not guaranteed in any way.
Consequently, any reasonable delay in the delivery of the products shall not entitle the buyer to:
- the award of damages;
- cancellation of the order.
12.2 Risks and liability
Transport risks are borne by the buyer from the moment the items leave the company's premises You & Milk. You & Milk cannot be held liable for losses or delivery delays resulting from errors or disruptions attributable to La Poste. In the event of damage during transport, any complaint must be submitted to the carrier within three days of delivery. The buyer must check the condition of the packaging and its contents upon delivery, in the presence of the La Poste employee or delivery driver.
"If the customer enters the delivery address incorrectly, You & Milk shall not be held liable for delays or failure to deliver the products ordered. In this case, the costs incurred to reship the products will be charged to the customer."
12.3 Parcel not collected by the Customer
Furthermore, if the Customer does not collect a parcel or provides an incorrect delivery address (the address provided by the Customer when confirming their order), and the parcel is returned to You & Milk, if the Customer requests a refund for their order, the amount corresponding to order processing and shipping costs will be deducted from the refund.
12.4 Request for a new shipment at the Customer’s initiative
If the Customer asks You & Milk to resend a parcel that has been returned to the sender (i.e., You & Milk), You & Milk reserves the right to charge the Customer for this new shipment.
12.5 Parcels held at customs or unclaimed/uncollected
If a parcel is delivered to a pickup point or held at customs and the customer does not claim/collect it, a flat fee of €10 will be deducted from the refund if one is requested (to cover order preparation costs and the fees charged by carriers for any unclaimed/uncollected parcel). In addition, if the customer does not collect the parcel from the pickup point or customs in time, the carrier/customs authorities may, in certain cases, destroy unclaimed parcels. As the customer is responsible for collecting their order on time, they will not be entitled to any compensation.
Under the same circumstances, for items in the "Last chance" section or similar sale/promotional items: a credit note valid for six (6) months will be issued to the customer, less a flat fee of 10 euros to cover order preparation costs and the fees charged by carriers for any unclaimed/uncollected parcel.
12.6 Free shipping won through the website prize draw
If you win free shipping through the wheel (prize draw) on our website, your order will be shipped to a pickup point as a priority (using standard delivery times). In exceptional cases, home delivery without a signature may be possible if the parcel is small (as determined by the logistics team).
12.7 Foreign Taxes - Customs
Orders delivered outside France may be subject to taxes and customs duties, which will be charged when the parcel reaches its destination. These customs duties and any taxes related to the delivery of a product are payable by the customer, who is responsible for them.
If an order is placed from a country that charges customs fees and the Customer deliberately refuses to pay those fees, the order will automatically be returned to You & Milk.
The Customer has one month (30 days) from refusing to pay customs fees to notify us of their decision by email at hello@youandmilk.com, remembering to include their order number.
If this deadline is not met, a credit for the amount of the order will be issued to the customer. This credit will be valid for six months on the website youandmilk.com
12.8 Time limit for reporting missing products or issues
If the Customer wishes to report missing products or an issue with products in their order, they must submit a claim by email to hello@youandmilk.com within 48 hours of receiving the order (at home or at a collection point), describing the issue and including a photo, as well as the order name and number. Otherwise, the claim will not be accepted.
The Customer will then have 3 business days from the date of You & Milk's reply email to return their parcel (a return label will be provided free of charge). Please note that the garment concerned must not have been worn, washed or stained, and its tag must still be attached.
If these time and condition requirements listed above are not met, You & Milk reserves the right to refuse the return.
Article 13: Force Majeure
YOU&MILK shall not be held liable if its failure or delay in performing any of its obligations described in these terms and conditions of sale results from force majeure. For these purposes, force majeure means any external, unforeseeable and unavoidable event within the meaning of Article 1218 of the French Civil Code.
Article 14: Competent Court
Any dispute relating to the interpretation and performance of these terms and conditions of sale is governed by French law.
In the absence of an amicable resolution, the dispute will be brought before the Nanterre Commercial Court.