Frequently asked questions

Size guide

If you are looking for a specific size guide for a product, you can find it in the product description but also in the pictures.

You can also find all our size guides on the size guide page at the bottom of the page.

Need help choosing the size of your garment? We recommend that you first refer to our size guides, but for further clarification...

Please note that our nursing garments are naturally quite large, so please take your usual size.

Special case :
- The Vis.Chill blouse is quite large, so if I usually buy an M, I'll need to take an S.
- The Mama to be maternity top and the Breastfeed'jean shirt, unlike the Vis.Chill, are quite small, so don't hesitate to over-size.

Our clothes can be worn before, during or after breastfeeding. Please make sure you go up a size for comfort. 🤰

For your baby bump we recommend looser pieces such as t-shirts, jumpers or sweatshirts (other models having more fit cuts, and therefore less adapted to a pregnancy).

Order

It depends on the product, but you can sign up via the "Notify me of availability" button 🚨 to be notified when it is back in stock! We will send you an email 💌 as soon as we have it back in stock!

Yes, provided that the order has not already been prepared and shipped.

You can make this request at the following address: hello@youandmilk.com.

This applies if you want the same product but in a different size (e.g. 3 month bodysuit becomes 6 month bodysuit) or in a different colour (e.g. Breastfeeling Biscuit t-shirt becomes a Breastfeeling Grey t-shirt)

If the order hasn't already been dispatched, you can write to us at hello@youandmilk.com to give us the new delivery address.

This applies if you have moved or if you have entered the wrong address or number.

Did you order too quickly and forget an item?

- Situation 1: You have placed a second order and you want to cancel the first one? Please contact customer service so that they can refund you and cancel the first order.

- Situation 2: You have placed a second order, including the forgotten item, and you would like us to combine your two orders into one? If so, please contact customer service for a refund of one of the two shipping costs.

In both cases, don't hesitate to write to us so that we can find a solution together! 🤗

We are a brand with strong ecological values 🌍 which we carry with us every day. Even on our small scale, we want to minimise the carbon footprint that multiple order shipments generate. Therefore, only one shipment will be made. 🌱

When you place your order, you will receive a confirmation email to let you know that your order has been processed, and when we add a tracking number to your order, you will receive a shipping confirmation email.

If you have not received the shipping confirmation email, it means that your order has not yet been processed or shipped.

If in doubt, you can contact customer service at hello@youandmilk.com.

If you have not received a confirmation email, please check your spam folder. If not, you can contact us at hello@youandmilk.com.

We understand your eagerness to begin, or continue, your milky adventure with You&Milk, and we do our best to prepare your order with love ❤️

Here are the different scenarios for your order:

Your order is being prepared
-
We have all the items in stock and your order can be dispatched within the day 🚚
- We don't have all the items in stock and wait until we have all the items in stock to send it to you, in order to limit the carbon impact 🌱

Your order has been sent and is on its way to you!
I
f you would like to receive the tracking number to see the progress of your parcel, that's absolutely possible!
When your order is processed, an email confirming shipment will be sent to you with this information. If not, please write to us with your order number so that we can send you the tracking number and link.

Thank you for your understanding.

We advise you to check your mailbox 📫

If you are absent at the time of delivery, the delivery service you have chosen should have left a delivery notice. You then have two options:

- Contact the chosen delivery service to arrange a new delivery date.
- Pick up your parcel at the chosen delivery point.

Gift cards

Would you like to please your loved ones with a You&Milk e-gift card 🤗, but you don't know how it works? It's very simple!

The You&Milk e-gift card comes in several amounts, to give or to give yourself, so it's tailor-made attention 🎁😍

After your purchase, you will receive your e-gift card via e-mail 💌, in which is a unique code to be filled in at the time of your future purchase. Please note that this code is valid for 1 year from the date of purchase. 🗓️

The use of the gift card is unlimited up to the available credit.

💡 To place an order with a gift card, simply enter the code in the "discount code or gift card" box at the basket/payment stage. 🛒

The You&Milk gift card is valid for 1 year from the date of purchase 📆

The You&Milk e-gift card is automatically sent to you by email 💌

If not, please contact us at hello@youandmilk.com so that we can send it back to you.

Do you have a You&Milk promo code and don't know where to enter it? Follow the guide! 🧭


💡 To place an order with a gift card, simply enter the code in the "discount code or gift card" box at the basket/payment stage. 🛒

Care

The information is given on the product sheet, but for most of our garments we recommend machine washing at 30° inside out.


⚠️ Be careful, if we advise you to do this, it is not for nothing! Indeed, you should know that exceeding this temperature can weaken the fabric and therefore make it less durable.

Delivery

It all depends on whether all the items you ordered are in stock. If they are, we will send it to you as soon as possible (maybe even the same day :)).

If not, we will wait until we have all the items before sending you your entire order, to reduce the carbon footprint and make shipping easier. 🌱

It also depends on the delivery method you choose and where you live (it will take longer if you live abroad rather than in France) 🛫

Please note: If you wish to receive the in-stock items before the pre-ordered ones, we invite you to place two separate orders. If you are nevertheless impatient to receive your product already in stock, you can contact us and we will send your order, after having paid your additional costs. This shipment will be charged 4,50 euros (shipment made in a relay point only for France and Belgium).

For other countries, the rate will be defined according to the model concerned.

For all orders outside the European Union, customs fees may be applied (sorry, on that, it's not up to us 😕).

In case your package has been damaged during transport, please write to us with photos so that we can find a solution together! 📷


If you are still within the 14 days after receiving your package, it is possible to exchange it for a new part. We invite you to discover the return process just in the tab "Exchange & Return".

Yes, it's possible to get delivery all over the world! 🌍

The following delivery methods are available:
- Standard delivery
- Delivery abroad
- Delivery to a relay point: Chronopost / Shop2Shop or CpourToi
- Free delivery in a relay point from 150€ in France and Belgium
Note: At the moment, only France and Belgium have the possibility to choose a delivery in relay point

⚠️ In the case of a delivery in a relay point: Shop2Shop / CpourToi, the choice of the relay point is done in a second time by our partner Boxtal which will send you an automatic and unique e-mail allowing you to choose the desired relay point. Do not delete this e-mail, it is not possible for us to send it back to you.

When you place your order, you enter the country of destination and just below you can see the different shipping methods we offer depending on where you live 🏡. The cost will be displayed next to it, but also in the shopping cart.

Delivery is offered in a relay point from 150€ of purchase in France and in Belgium!

To do so, you must select the option "Choix3-Point Relais-Chronopost-Shop2Shop".

This option is available to you if you live in France or Belgium.

As soon as your basket is equal or superior to 150€, the shipping costs will be offered to you. Otherwise, we will base ourselves on the rates for delivery in a relay point (Shop2Shop / Chronopost).

⚠️ In the case of a delivery in relay point: Shop2Shop / CpourToi, the choice of the relay point is done in a second time by our partner Boxtal which will send you an automatic and unique e-mail allowing you to choose the desired relay point. Do not delete this e-mail, it is not possible for us to send it back to you.

It is entirely possible to distinguish between the delivery address and the billing address.

This is done at the time of ordering.

The first step is "Shipping Details", where you should enter your address and your relative's details; then at the "Payment" step uncheck the box "Billing Address: Same as Shipping Address" and enter your personal details.

This way, we can send your order directly to the person's home with a note addressed to them directly! 💌

Pre-order

It all depends on when the product is restocked. This is mentioned on the product sheet in question. After this date, you will receive the product as soon as possible.

Parcel relay

Don't worry, you haven't forgotten a step when you purchased your order.

When we edit the label of your parcel, you will receive an email from our partner Boxtal to choose the desired relay point.

The choice of the relay point is then made by our partner Boxtal, who will send you an automatic and unique e-mail, allowing you to choose the desired relay point.

Do not delete this e-mail, as it is not possible for us to send it back to you.

⚠️ Once you have made your choice, it will no longer be possible to change it, so be careful not to make a mistake.

After choosing a parcel delivery (Chronopost / Shop2Shop or CpourToi), our partner Boxtal will send you an email to ask for the desired delivery point.

⚠️ Once you have made your choice, it will no longer be possible to change it, so please be careful not to make a mistake.

In the event that Boxtal encounters a technical problem and does not allow you to choose your relay point, please contact us with your order number so that we can inform them of this problem.

We can try to find an alternative solution together, but we are in no way responsible for their platform, and can do nothing else but wait for their return.

Payment

The means of payment available are :
- Credit card: Mastercard, Visa, Bancontact, EPS, Giropay etc.
- Paypal

Yes, because we use the Stripe tool which allows us to secure online purchases.

You want to pay your order in several times? It's possible with Paypal's 4 times free module!

This functionality will be proposed to you provided that you are eligible for this payment method.

Exchange & Return

If you wish to exchange your order, you have a maximum of 14 days after receipt of your order to send it back in the same condition (unworn clothes, with the label attached, unwashed and unstained clothes).

Otherwise, no exchange or refund can be made.

We invite you to write to us on hello@youandmilk.com to let us know that a return is going to be sent to us. Do not hesitate to share your opinion with us, it will help us a lot for the design of our future capsule collections.

Following your email, we will inform you of the next steps, including the address to which to send your return.

- Example 1: You have made a mistake with your size and would like to return the product in a larger or smaller size than the one you chose.
- Example 2: You have made a mistake with your size and you would like to be refunded for your order.
Please return the parcel by slipping a sheet of paper inside the parcel on which you have written the order number and the size(s) you wish to exchange.

Return costs are the responsibility of the customer.
You&Milk will cover the reshipping costs for the new shipment, containing the exchanged clothes (new size for example)

Partnerships

Thank you for your interest in our brand 🙏
Please write us an email (hello@youandmilk.com) or via our contact form with the subject of the partnership. We will reply as soon as possible.

Retailers

Would you like to see our products in person? Contact us at hello@youandmilk.com and mention the city or region where you live. We will then see if one of our physical retailers is near you!

If you want to find us in your favourite shop, don't hesitate to send us the name(s) of these shops, we will contact them with pleasure!

It is possible! Just contact us via the contact form or our email address hello@youandmilk.com

Write to us at hello@youandmilk.com and we will send you a link to our photo library and a password to use on that page. There you can find compressed files to download containing our product photos, descriptions and size guides.

⚠️ If you wish to use these photos in your various communications, please mention the author and do not modify them in any way, in order to respect his work.

Loyalty program

Thanks to your orders, you can benefit from our Breastfeedélité program! ✨

A programme designed to thank you and reward you for your loyalty and the love you have for You&Milk, your favourite breastfeeding brand 💛

It is there to reinforce the bond that unites us, to show you how much you mean to us and how much we care about spoiling you! 🥰

To benefit from Breastfeedélité, you must be :

🌈 A member of the site
🌈 Registered with Newslait'her
🌈 Giving milk with ❤️
🌈 Celebrating your Family and Love every day
🌈 Sharing your milky adventure with us, we love reading and exchanging with you, our beloved community

If you're not yet a member, we invite you to create an account right here!

If you already have a You&Milk account, simply log in and convert your points earned into credit to spend on the site's Shop Milk.

It is very simple! 🤗

We offer different methods to collect points in the You&Milk Breastfeedélité programme.

- For every euro you spend, you get 1 point*. 🛍️
- Enter your birthday, then on your birthday, receive 100 points! 🎂

Also be aware that your points have a limited time / expiry date of one year ⏰

* excluding taxes, shipping costs and discount

At the bottom of your screen is an icon that allows you to open the loyalty programme panel.

Here you'll see a range of information, including the rewards available to you and the amount of points you currently have 👀

Select the reward you'd like to get, you'll then receive a discount code via email and on this same panel.

At the time of purchase, just before entering your personal details to validate your order, insert the code in the "Enter a promotional code" field.

⚠️ Don't forget to click on "Apply" for the discount to be applied to your basket 🤓 .

J’ai créé mon compte You&Milk/Breastfeedélité mais je ne vois pas les points gagnés. Pourquoi ?

Cela est un comportement normal d’un navigateur, l'affichage de votre compte est encore en cache sur votre ordinateur / téléphone. Deux solutions s’offrent à vous : 

  • vider le cache de votre navigateur, 
  • vous connecter sur un nouvel onglet en navigation privée

Le tour est joué ! Vous pourrez prendre connaissance de vos points obtenus :)

Don't worry about that, faMILKy has thought of everything! 🤗

At the launch of the Breastfeedélité programme, anyone with a You&MIlk account who has placed an order over the last 365 days (from 06/07/2021) has received the points retroactively 🤩 !

We invite you to contact faMILKy at hello@youandmilk.com, so that we can give you the points you deserve!

All you have to do is create an account!

It is not possible to merge an account, as the email addresses allow our provider Smile to identify the members of the loyalty programme.

However, we invite you to contact us at hello@youandmilk.com, so that we can transfer points from one account to another!

Unfortunately, it is not possible to combine different coupon codes on the same order.

Your points and purchase credit have a limited duration of one year ⏰

When you enter your birthday, you will not receive your "Happy Birthday 🎂" points right away.

In fact, you will receive your points on your birthday! 🎁 🥳 Simple, basic right? 🤓

⚠️ You should also be aware that the system will not generate your points if the date you enter is within the next 30 days.

At the bottom of your screen, there is an icon that allows you to open the loyalty program panel.

Here you will find various information, including how to earn points. Click on the Birthday reward and enter your date of birth. 🎂

⚠️ Please note, you will not receive your points on the day you enter this information, but on your birthday! 🎁🥳

It is possible to change the date of your birthday 🙈

⚠️ Please note that you do not receive your points on the day you enter this information, but on your birthday! 🎁🥳

In the event of a partial or total refund of your order, the points obtained for this purchase will also be cancelled.

Referral program

The principle is simple, it happens in 4 steps 🤓

Step 1
From the "Breastfeedélité" panel/popup (bottom right of the screen) the godmother (or godfather 😍) retrieves her unique referral link and sends it to her future goddaughter(s) via Facebook, Twitter, or email

Step 2
The referred person will receive a sponsorship e-mail inviting him/her to enter his/her e-mail address in the Referral a Friend section of the You&Milk website 💌

Step 3
The referred person will then receive a personal code that he/she will enter when placing a future order in the "Enter a promotional code" field at the shopping cart stage 🛒

Step 4
The Godmother / Godfather then receives his/her point credit 🎰 corresponding to the validation of his/her godchild's first order

There you go! 2 new happy people 🤗😍

It's very simple, you just need to have a You&Milk account and share the link available in the "Breastfeedélité" panel/pop-up to your family or friends who don't have a You&Milk account yet! 🤗

You can recommend your friends, family or anyone who doesn't yet have a You&Milk account with us! 😍

As many as you like! There is no limit to the number of referrals you can have!


Give milk with love without moderation to your loved ones 🥰

The reward will be sent to you once your friend's order is placed! 🎁

At the time of purchase, just before entering your personal information to validate your order, insert the code in the "Enter a promotional code" field.