Frequently Asked Questions

Frequently Asked Questions
Size guide
Order
Gift cards
Care Instructions
Delivery
Pre-order
Parcel pickup point
Payment
Exchange & return
Partnerships
Retailers
Loyalty program
Referral program

A / Size Guide

If you are looking for a size guide specific to a product, you can find it in the product description as well as in the photos.

Need help choosing your clothing size? We recommend first referring to our size guides, but for more accuracy…

Know that our nursing clothes naturally run quite large, so please choose your usual size.

Special case:

  • The Vis.Chill blouse runs quite large, meaning if I usually buy M, I will need to take S.
  • The Mama to be maternity top and the Breastfeed'jean shirt, unlike the Vis.Chill, run quite small, so don’t hesitate to size up.

Our clothes can be worn before, during, or after breastfeeding. However, be sure to size up for better comfort. 🤰

For your baby bump, we recommend looser pieces like t-shirts, jumpers, or sweatshirts (other styles have more fitted cuts, and are therefore less suitable for pregnancy).

B / Order

It depends on the product, but you can sign up via the “Notify me when available” button 🚨 to be alerted when it’s restocked! We will send you an email 💌 as soon as we have it back in stock!

Yes, provided that the order has not already been prepared and shipped.

You can make this request at the following address: hello@youandmilk.com.

This applies if you want the same product but in a different size (for example: 3-month bodysuit becomes 6-month bodysuit) or a different color (for example: the Breastfeeling biscuit t-shirt becomes a white Breastfeeling t-shirt).

Provided the order has not already been shipped, you can write to us at hello@youandmilk.com to give us the new delivery address.

This applies if you have moved or if you made a mistake with the address or number.

Did you place your order too quickly and forget an item?

  • Situation 1: You placed a second order and want to cancel the first one? Please contact customer service so they can refund you and cancel the first order.

  • Situation 2: You placed a second order including the forgotten item and want us to combine your two orders into one? Please contact customer service so we can refund one of the two shipping fees.

In both cases, don’t hesitate to write to us so we can find a solution together! 🤗

We are a brand with strong ecological values 🌍 that we uphold every day. Even on our small scale, we want to minimize the carbon footprint generated by multiple order shipments. Therefore, only one single shipment will be made. 🌱

When you place an order, you will receive a confirmation email to let you know that your order has been successfully processed, and then when we add a tracking number to your order, you will receive a shipping confirmation email.

If you have not received the shipping confirmation email, it means that your order has not yet been processed or shipped.

If you have any doubts, you can contact customer service at: hello@youandmilk.com.

If you have not received a confirmation email, please check your spam folder. If it is not there, you can contact us at hello@youandmilk.com.

We understand your eagerness to start, or continue, your breastfeeding journey with You&Milk, and we do everything possible to prepare your order with love ❤️

Here are the different scenarios for your order:

  • Your order is being prepared
    - We have all the items in stock and your order can be shipped the same day 🚚
    - We do not have all the items in stock and are waiting to have the full order before sending it to you, to reduce carbon impact 🌱

  • Your order has been shipped and is on its way to you!
    If you want to receive the tracking number to follow your package’s progress, that is absolutely possible!
    At the time your order is processed, a shipping confirmation email will be sent to you with this information. Otherwise, feel free to write to us with your order number so we can provide you with the tracking number and link.

Thank you for your understanding.

We recommend checking your mailbox 📫

If you are absent at the time of delivery, the chosen delivery service should have left a delivery notice. You then have two options ​

  • Contact the chosen delivery service to arrange a new delivery date.
  • Pick up your package at the selected pickup point.

G / Gift Cards

Would you like to delight your loved ones with a You&Milk e-gift card 🤗, but don’t know how it works? It’s very simple!

The You&Milk e-gift card comes in several amounts, to give or to treat yourself, making it a personalized gift 🎁😍

After your purchase, you will receive your e-gift card by email 💌, which contains a unique code to enter at the time of your future purchase. Please note, this code is valid for 1 year from the date of purchase. 🗓️

The gift card can be used multiple times up to the available credit.

💡 To place an order with a gift card, simply enter the code in the field labeled “ discount code or gift card ” at the cart/checkout step. 🛒

The You&Milk gift card is valid for 1 year from the date of purchase 📆

The You&Milk e-gift card is sent to you automatically by email 💌

If not, please contact us at the following address: hello@youandmilk.com so we can resend it to you.

Do you have a promo code or a You&Milk e-gift card and don’t know where to enter it? Follow the guide! 🧭

To place an order with a gift card, simply enter the code in the field labeled “discount code or gift card” at the cart/checkout step. 🛒

D / Care

The information is listed on the product sheet, but for most of our clothing, we recommend a machine wash at 30° inside out.

⚠️ Please note that if we advise this, it’s for a good reason! Indeed, exceeding this temperature can weaken the fabric and make it less durable.

E / Delivery

It all depends on whether all the ordered items are in stock. If so, we will send it to you as soon as possible (maybe even the same day :)).

If not, we will wait until we have all the items to send your entire order, in order to reduce the carbon footprint and simplify shipping. 🌱

It also depends on the chosen delivery method and your place of residence (it will take longer if you live abroad rather than in France) 🛫

Note: If you want to receive the items in stock before those on pre-order, we invite you to place two separate orders. If you are still eager to receive your product already in stock, you can contact us and we will send your order after you have paid the additional fees. This shipment will be charged 4.50 euros (shipping to pick-up points only for France and Belgium).

For other countries, the rate will be determined according to the model concerned.

For any order outside the European Union, customs fees may be applied (sorry, we don’t decide on that 😕).

If your package was damaged during shipping, please don’t hesitate to write to us and include photos so we can find a solution together! 📷

If you are still within 14 days of receiving your package, you can exchange it for a new item. We invite you to check out the return process in the "Exchange & Return" tab.

Yes, it is possible to have delivery worldwide! 🌍

The delivery options offered are:

  • Standard delivery
  • International delivery
  • Delivery to a pickup point: Chronopost / Shop2Shop or CpourToi
  • Free delivery to a pickup point for orders over €180 in Mainland France, Germany, and Belgium

Note: Currently, only France, Germany, and Belgium have the option to choose delivery to a pickup point

⚠️ For delivery to a pickup point: Shop2Shop / CpourToi, the choice of pickup point is made just after the payment step. Do not leave the page you are on immediately; you will have the opportunity to choose your pickup point at that time.

When placing your order, you can enter the destination country and then your address. Below, you will see the different shipping options we offer based on your location 🏡. The cost will be displayed next to each option, as well as in the cart.

Delivery is free to pickup points for orders over €180 in mainland France, Germany, and Belgium!

To do this, you must select the “Pickup Point-Chronopost-Shop2Shop” option.

This option is available if you live in mainland France, Germany, or Belgium.

As soon as your cart reaches or exceeds €180, shipping fees will be waived. Otherwise, we will apply the rates for pickup point delivery (Shop2Shop / Chronopost).

⚠️ For pickup point delivery: Shop2Shop / CpourToi, the choice of pickup point is made just after the payment step. Do not leave the page immediately; you will have the opportunity to select your pickup point at that time.

It is entirely possible to distinguish the delivery address from the billing address.

This is done at the time of placing the order.

The first step is “Shipping Details,” please enter the address and information of your loved one there; then at the “Payment” step, uncheck the box “Billing address: Same as delivery address” and enter your personal details.

This way, we can send your order directly to the person with a little note addressed to them personally! 💌

F / Pre-order

It all depends on the restock date of the product. This is mentioned on the product page in question. After this date, you will receive the product as soon as possible.

G / Parcel pickup point

Don't worry, you haven't missed a step when placing your order.

When we print the label for your package, you will receive an email from our partner Boxtal to choose your preferred pickup point.

The choice of pickup point is made later by our partner Boxtal, who will send you a unique automatic email allowing you to select your desired pickup location.

Do not delete this email, as we cannot resend it to you.

⚠️ After making this choice, it will no longer be possible to change it, so please be careful not to make a mistake.

After choosing a parcel pickup delivery (Chronopost / Shop2Shop or CpourToi - Mondial Relay):

⚠️ In the case of delivery to a pickup point: Shop2Shop / CpourToi, the choice of pickup point is made just after the payment step, so do not leave the page you are on immediately, you will have the option to select your pickup point at that time.

H / Payment

Available payment methods are:

  • Credit card: Mastercard, Visa, Bancontact, EPS, Giropay
  • Paypal
  • Alma (installment payment)
  • You&Milk gift cards 🤩

Yes, because we use Shopify technology (the world leader in e-commerce sites) which allows us to secure online purchases.

Would you like to pay for your order in installments? This is entirely possible, and you have two options:

  • Directly on our website with the Alma option
  • Or through your Paypal account for installment payments.

The latter will be offered to you provided you are eligible for this payment method.

I / Exchange & Return

If you wish to make an exchange, you have a maximum of 14 days after receiving your order to return it in good condition (clothes unworn, with the tag attached, clothes not washed and not stained).

Otherwise, no exchange or refund can be made.


We now use the Rever platform to simplify your returns.

Click here or below to start your return request: https://returns.itsrever.com/youandmilk

You can choose between:

-An exchange free of charge

-A refund (to the original payment method minus return shipping costs or as an enhanced gift card)

You just need to provide your order number, your email address, and the items concerned.

--

Example 1: You chose the wrong size and want to return the product for a smaller or larger size than the one selected.

Example 2: You chose the wrong sizes and ultimately want to be refunded for your order.

--


Please download the return form, print it, fill it out, and include it in your package:👉 https://tinyurl.com/bdh3hfmv

Without this document, we will not be able to identify or process your return.


Return shipping costs are the responsibility of the customer.
You&Milk will cover the shipping costs for the new shipment containing the exchanged items (new size, for example)

J / Partnerships

Thank you for your interest in our brand 🙏
Please send us an email (hello@youandmilk.com) or use our contact form with the subject of the partnership. We will get back to you as soon as possible.

K / Resellers

Would you like to see our products in person? Contact us at hello@youandmilk.com and mention the city or region where you live. We will then check if one of our physical retailers is located near you!

If you want to find us in your favorite store, feel free to send us the name or names of these stores, and we will gladly get in touch with them!

It is absolutely possible! Just contact us via the contact form or our email address hello@youandmilk.com

Or go directly to our B2B platform "Faire":

https://youandmilk.faire.com

Write to us at hello@youandmilk.com, and we will send you a link to our photo library along with a password to use on the relevant page. You will find compressed folders to download containing photos of our products, descriptions, and their size guide.

⚠️If you wish to use these photos in your various communications, please mention the author and do not make any modifications, in order to respect their work.

L / Loyalty Program

Thanks to your orders, you can enjoy our Breastfeedélité program! ✨

A program designed to thank you and reward you for your loyalty and the love you have for You&Milk, your favorite breastfeeding brand 💛

It’s here to strengthen the bond between us, show you how much you mean to us, and how much we care about spoiling you! 🥰

To benefit from Breastfeedélité, you must be:

🌈 A member of the site

🌈 Subscribed to the Newslait’her

🌈 Giving milk with ❤️

🌈 Celebrating your Family and your Love every day

🌈 Sharing your breastfeeding journey with us, we love reading and interacting with you, our beloved community


If you are not yet a member, we invite you to create an account right here!

If you already have a You&Milk account, just log in and convert your earned points into credit to spend in the Shop Milk on the site.

At the bottom of your screen, there is an icon that allows you to open the loyalty program panel.

There you will see different information, including the rewards available to you with the number of points you currently have 👀

Select the reward you want to get, and you will then receive a discount code by email and on the same panel.

At the time of purchase, just before entering your personal information to confirm your order, enter the code in the "Enter a promo code" field.

⚠️ Don’t forget to click “Apply” so that the discount is applied to your cart 🤓.

I created my You&Milk/Breastfeedélité account but I don’t see the points earned. Why?

This is normal browser behavior; your account display is still cached on your computer/phone. You have two options:

  • clear your browser cache,
  • log in using a new private browsing tab

That’s it! You will be able to see your earned points :)

Don’t worry about that, faMILKy has thought of everything! 🤗

At the launch of the Breastfeedélité program, everyone with a You&MIlk account who placed an order in the last 365 days (from 07/06/2021) received points retroactively 🤩!

We invite you to contact faMILKy at hello@youandmilk.com, so that we can assign/give you the points you deserve!

All you have left to do is create an account!

It is not possible to merge accounts, as email addresses allow our provider Smile to identify members of the loyalty program.

However, we invite you to contact us at hello@youandmilk.com, so that we can transfer points from one account to another!

Unfortunately, it is not possible to combine different promo codes on the same order.

Your points and your purchase credit are valid for one year ⏰

When you enter your birthday, you will not receive your “Happy Birthday 🎂” points immediately.

In fact, you will receive your points on your birthday! 🎁 🥳 Simple, basic, right? 🤓

⚠️ You should also know that the system will not generate your points if the date entered is more than 30 days away.

At the bottom of your screen, there is an icon that allows you to open the loyalty program panel.

There you will find various information, including how to earn points. Click on the Birthday reward and enter your date of birth. 🎂

⚠️ For your information, you receive your birthday points on your birthday... We told you it was simple! 🎁🥳

It is absolutely possible to change the birthday date 🙈

⚠️ For your information, you receive your birthday points on your birthday... We told you it was simple! 🎁🥳

In the event of a partial or full refund of your order, the points earned from this purchase will also be canceled.

M / Referral Program

The process is simple, it happens in 4 steps 🤓


Step 1
From the “Breastfeedélité” panel/popup (at the bottom right of the screen), the godmother (or godfather 😍) gets their unique referral link and then sends it to their future godchild(ren) via Facebook, Twitter, or email

Step 2
The godchild receives a referral email inviting them to enter their email address in the Referral section of the You&Milk website 💌

Step 3
The godchild then receives their personal code, which they will enter during their future order in the “Enter a promo code” field at the cart step 🛒


Step 4
The godmother/godfather then receives their points credit 🎰 corresponding to the validation of their godchild’s first order


And there you go! 2 new happy people 🤗😍

It's very simple, you just need to have a You&Milk account and share the link available in the “Breastfeedélité” panel/pop-up with your family or friends who don't have a You&Milk account yet! 🤗

You can refer your friends, family, or anyone who doesn’t yet have a You&Milk account with us! 😍

As many as you want! There is no limit to the number of godchildren you can have!

Give milk with love generously to your loved ones 🥰

The reward will be sent to you once your loved one's order has been placed! 🎁

At the time of purchase, just before entering your personal information to confirm your order, enter the code in the "Enter a promo code" field.